Player Safety & Wellbeing

Responsible Gaming
at 99bk

At 99bk, your wellbeing comes before everything else. We provide transparent tools, clear guidance, and dedicated support so that every member in Bangladesh can enjoy our platform safely — and know when to stop.

21+ PolicyStrict age verification
Deposit LimitsYou set your own cap
Time-Out ToolsPause anytime
24/7 SupportAlways here to help

Important Notice: Gambling is a form of entertainment and should never be treated as a source of income or a way to recover financial losses. If you or someone you know may be experiencing a gambling problem, please contact our support team immediately at [email protected]. Help is always available. 21+ only. Please play responsibly.

Our Commitment

We Take Responsible Gaming Seriously

99bk is Bangladesh's trusted online casino and sports betting platform, and we believe that sustainable, responsible entertainment is the only kind worth offering. Our responsible gaming programme is not a regulatory checkbox — it is a core part of how we operate every single day.

Every feature on the 99bk platform, from BPL cricket betting to live dealer tables and premium slots, is designed with player safety built in. We employ real-time behavioural monitoring, voluntary limit-setting tools, and a trained support team to ensure that every member who chooses 99bk is playing within their means and in control of their experience.

Our responsible gaming framework covers five key pillars: age verification, financial controls, time management tools, self-exclusion options, and access to professional support. Each pillar is described in detail below.

Remember: Gambling should be fun. The moment it stops being fun — or starts causing stress, relationship issues, or financial hardship — it is time to use our tools or reach out for help. There is no shame in asking. Our team at 99bk is here for you.

Strict 21+ Age Policy
Every new 99bk member must confirm they are 21 years of age or older at registration. Full KYC identity verification — including National ID, passport, or driving licence — is required before withdrawals are processed. We have zero tolerance for underage gambling.
Personal Deposit Limits
Set daily, weekly, or monthly deposit caps directly in your Account settings. Once a limit is active, it cannot be increased for a minimum of 7 days — giving you a genuine cooling-off period before any upward revision takes effect. Reductions apply immediately.
Session Time Reminders
Configure automated session time reminders to alert you after a set duration of play — 30 minutes, 1 hour, or a custom interval. These reminders appear as non-intrusive on-screen notifications so you always remain aware of how long your current gaming session has lasted.
Time-Out & Cool-Off
Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended for betting and gaming activity. Deposits, withdrawals, and account management remain accessible.
Self-Exclusion Programme
If you feel that gambling is becoming a problem, you can request self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, all gaming access is blocked and all marketing communications are stopped immediately. Contact support to activate this at any time.
Loss Limit Controls
In addition to deposit limits, 99bk members can set a maximum loss limit per day, week, or month. When your net losses reach the threshold you have defined, your account is automatically restricted from further betting activity until the limit period resets.
Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming harmful. Honest self-reflection is the first step toward getting help.

01
Chasing Losses Feeling compelled to continue gambling in order to win back money that has already been lost, rather than accepting the loss and stopping.
02
Gambling Beyond Your Means Spending more money on gambling than you can comfortably afford, or using funds set aside for essential expenses such as rent, groceries, or family needs.
03
Inability to Stop Attempting to reduce or stop gambling but finding it difficult or impossible to follow through, even when you genuinely want to.
04
Neglecting Responsibilities Missing work, study, family obligations, or social commitments because of time spent gambling, or because of the mental preoccupation with gambling.
05
Borrowing to Gamble Borrowing money from friends, family members, or financial services — or selling personal belongings — in order to fund gambling activity.
06
Mood Dependency Using gambling as a primary way to cope with stress, anxiety, depression, boredom, or difficult personal circumstances, rather than as occasional leisure.
07
Secrecy and Concealment Hiding your gambling activity from family members, friends, or a partner, or feeling the need to lie about the amount of time or money spent on gambling.
08
Escalating Stakes Needing to bet increasingly larger amounts to achieve the same level of excitement or enjoyment that smaller bets once provided.
09
Gambling as Priority Thinking about gambling constantly throughout the day — planning the next session, reviewing past bets, or calculating potential winnings — to the exclusion of other interests.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use 99bk's self-exclusion tool, set strict deposit and loss limits, or contact our support team at [email protected] to discuss your options. You can also reach our 24/7 support via WhatsApp at +880 1700 000000. All responsible gaming communications are treated with complete confidentiality.

Step-by-Step Guidance

How to Activate Your Safety Tools

Every 99bk responsible gaming tool is accessible directly from your account dashboard. No forms to fill in, no waiting periods for activation — most controls take effect instantly. Here is how to access each one.

Step 01 — Deposit Limits
Set Your Deposit Cap
Log in to your 99bk account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Select daily, weekly, or monthly. Enter your preferred maximum deposit amount in BDT (Bangladeshi Taka). The limit activates immediately. To increase a limit, a mandatory 7-day cooling-off period applies.
Instant Activation
Step 02 — Loss Limits
Cap Your Maximum Losses
In the same Responsible Gaming section, select Loss Limits. Define the maximum net loss you are comfortable with per day, week, or month. When your losses reach the threshold, all betting and gaming activity is automatically paused for the remainder of that period. Resumption is automatic at the start of the next period.
Auto-Enforced
Step 03 — Session Reminders
Set Time Alerts
Under Account Settings > Responsible Gaming > Session Reminders, choose your preferred alert interval — 30 minutes, 1 hour, 2 hours, or a custom duration. When your session reaches the set time, a clear on-screen notification will prompt you to review whether you want to continue. These are reminders only and do not stop play automatically.
Configurable
Step 04 — Time-Out
Take a Short Break
Select Responsible Gaming > Time-Out. Choose your preferred break duration: 24 hours, 48 hours, 7 days, or 30 days. Confirm your choice. Your account is immediately suspended for all gaming and betting activity. Withdrawals of existing balances can still be requested during a time-out period.
Same-Day Effect
Step 05 — Self-Exclusion
Exclude Your Account
Self-exclusion is our strongest tool and is intended for members who feel gambling is having a serious impact on their life. Contact support at [email protected] or via WhatsApp with the subject "Self-Exclusion Request". Our team will process the request within 24 hours. All promotional communications will be stopped immediately.
Up to Permanent
Step 06 — Reality Check
Account Activity Review
At any time, visit Account Settings > Gaming History to review a full record of your betting activity, deposits, withdrawals, and net position over any selected date range. Seeing your full account picture clearly is one of the most effective responsible gaming tools available — use it regularly.
Full Transparency
Self-Assessment

Is Your Gambling Under Control?

The following questions are designed to help you reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool — it is a starting point for self-awareness. If you answer "yes" to three or more questions, we encourage you to use our responsible gaming tools or seek professional support.

Have you ever spent more money or time gambling than you originally planned to?
Have you ever felt irritable, restless, or anxious when you were not able to gamble?
Have you ever returned to gambling the day after losing in order to try to recover those losses?
Have you ever concealed your gambling activity from a family member, partner, or close friend?
Has gambling ever caused you to miss work, study, or important family responsibilities?
Have you ever borrowed money or sold possessions to finance your gambling activity?
Have you ever felt that you needed to gamble with larger stakes to get the same level of excitement?
Have you ever tried to stop or cut back on gambling and found that you were unable to do so?
Have you ever used gambling as a way to escape from stress, personal problems, or difficult emotions?
Has gambling ever caused significant financial difficulties or relationship problems in your life?

If you answered yes to three or more of the above questions, please consider activating self-exclusion or speaking with one of our trained responsible gaming support agents at [email protected]. You can also contact our WhatsApp line at +880 1700 000000 (available 24/7). All communications are handled with complete confidentiality and without judgement.

Protecting Minors

Keeping Under-21s Safe

99bk operates a strict 21+ age policy with no exceptions. We are committed to preventing access to our platform by anyone under the age of 21, and we employ multiple layers of verification and monitoring to enforce this policy effectively.

At registration, every member is required to confirm their date of birth and agree that they are at least 21 years of age. Before any withdrawal is processed, full KYC identity verification is required — including a government-issued photo ID (National ID card, passport, or driving licence) that confirms the member's age.

If 99bk has any reason to suspect that a registered member may be under 21, the account will be suspended and full identity verification will be required before any activity is permitted. Accounts confirmed to belong to under-21 individuals will be permanently closed, with deposits returned subject to the verification process.

Parental controls: If you share a device with family members who are under 21, we strongly recommend installing parental control software on that device. Tools such as Net Nanny, Qustodio, or your device's built-in parental controls can restrict access to gambling websites. 99bk supports all efforts to keep minors safe from gambling-related content.

Age Confirmation at Registration
Every new member must tick an age-confirmation checkbox and enter their date of birth during the registration process. Providing false age information is a breach of the 99bk Terms and Conditions and may result in permanent account closure and forfeiture of winnings.
Mandatory KYC Before Withdrawals
No withdrawal can be processed without successful completion of KYC verification. This includes submitting a clear photograph of a valid government-issued ID, a selfie for liveness verification, and proof of residential address. Our KYC partner independently verifies document authenticity and age.
Ongoing Behavioural Monitoring
Our platform monitors account activity for patterns that may suggest underage usage — such as unusual access times, inconsistent personal details, or payment method ownership mismatches. Flagged accounts are referred for manual review by our compliance team within 24 hours.
Get Help

Support Channels & Help Resources

You are never alone. Whether you want to use a 99bk responsible gaming tool, speak to a support agent, or access external professional counselling resources, help is available right now. All responsible gaming requests are treated with complete confidentiality.

Email Support
Response within 6 hours (BST)
For self-exclusion requests, limit changes, account reviews, and all responsible gaming enquiries, email our dedicated support team.
[email protected]
Use subject line: "Responsible Gaming Request"
WhatsApp Support
Available 24/7
Our WhatsApp support line is staffed around the clock. Reach a trained agent any time of day or night — including weekends and public holidays.
+880 1700 000000
24/7 · Bangladesh Standard Time (UTC+6)
Live Chat
Instant on-platform support
The 99bk live chat widget is accessible from any page while you are logged in. Click the chat icon in the bottom-right corner of the platform to connect with a support agent instantly.
Average first response time: under 2 minutes
Available in English for all Bangladesh members.
External Help Lines
Independent professional support
If you would prefer to speak with an independent counsellor outside of 99bk, the following international organisations offer free, confidential support:
Gamblers Anonymous: www.gamblersanonymous.org
GamCare: www.gamcare.org.uk
BeGambleAware: www.begambleaware.org
Common Questions

Responsible Gaming FAQ

Answers to the questions our members most commonly ask about safety tools, limits, and the responsible gaming programme at 99bk.

Log in to your 99bk account and go to Account Settings, then select the Responsible Gaming tab. Under Deposit Limits, choose whether you want a daily, weekly, or monthly cap and enter the maximum amount in BDT (Bangladeshi Taka) that you wish to deposit within that period. Your limit activates immediately. To reduce a limit, the change is instant. To increase a limit, a mandatory 7-day review period applies before the increase takes effect.

A time-out is a short, temporary break of between 24 hours and 30 days. It is designed for members who want a brief pause from gaming without a long-term commitment. Self-exclusion is a more serious, longer-duration measure intended for members who feel that gambling is genuinely causing harm. Self-exclusion periods range from 6 months to permanent and cannot be reversed early. During both measures, all gaming and betting activity is suspended, but withdrawals of existing balances remain possible.

After a fixed-term self-exclusion period expires, you may contact our support team at [email protected] to request account reactivation. Reactivation is not automatic — you must explicitly request it in writing. Our responsible gaming team will conduct a brief wellbeing check before reinstating access. For permanent self-exclusion, accounts are not reopened under any circumstances.

99bk enforces a strict 21+ age policy. All members must be at least 21 years of age to register and play. Age is confirmed at registration and is verified as part of the mandatory KYC process before any withdrawal is processed. Anyone found to be under 21 will have their account permanently closed and their deposits returned, subject to the outcome of the verification process.

No. The moment a time-out or self-exclusion is activated on your 99bk account, all marketing and promotional communications — including bonus offers, match notifications, tournament invitations, and newsletter emails — are suspended immediately. You will only receive essential account-related communications such as withdrawal confirmations and security alerts during this period.

Absolutely. All responsible gaming communications — whether submitted by email, WhatsApp, or live chat — are handled with strict confidentiality by a dedicated subset of our support team. Details of your responsible gaming request are not shared with other departments, are not referenced in marketing systems, and are stored securely in accordance with our Privacy Policy. You can review our full data handling practices at /privacy-policy.
Play Responsibly

Enjoy 99bk — Always Within Your Limits

Responsible gaming is at the heart of everything we do at 99bk. When you are ready to play, explore our full range of cricket betting, live dealer tables, slots, and more — knowing that our safety tools are always there to support you.

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